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Certainly, here is a series of professional and appropriate questions to assess the performance of locksmith technicians during on-site service:

1. Punctuality and Professionalism

• Was the technician punctual for the scheduled appointment?

• How would you rate the technician’s professionalism during the service?

2. Technical Competence

• Did the technician resolve your locksmith issue to your satisfaction?

• How would you assess the technician’s knowledge and expertise?

3. Communication and Clarity

• Did the technician clearly explain the issue and the steps taken to resolve it?

• Were all your questions and concerns addressed adequately?

4. Efficiency and Timeliness

• How would you rate the efficiency and timeliness of the service provided?

5. Safety and Cleanliness

• Did the technician adhere to safety protocols during the service?

• Was the work area left clean and orderly after the service was completed?

6. Overall Satisfaction

• On a scale of 1 to 5, how satisfied are you with the service provided by our locksmith technician?

• Would you recommend our services to others?

7. Additional Feedback

• Do you have any suggestions for improving our locksmith services?

• Is there any additional feedback you would like to provide regarding your experience?

These questions are designed to gather comprehensive feedback on various aspects of the service experience, ensuring that all critical areas are evaluated. For more examples of customer satisfaction survey questions, you can refer to resources like SurveyMonkey’s guide on customer satisfaction survey questions.